Customer Insights in a Day Workshop

Join us for Customer Insights in a day and transform into a customer-centric organisation

Our hands-on full day workshop is designed to help you understand your customers better and empower your marketing, sales and service professionals with the insights they need to personalise experiences.

Customer Insights in a Day kickstarts the development of your practise by focusing on your customer data, learning how to derive insights that power personalised experiences and understanding their interactions, predicting what their next move will be.

Our experts will set you up for the labs with a quick presentation and be on hand to assist throughout the workshop.

You’ll learn how to:

  • Ingest and unify your customer data

  • Build rich customer profiles

  • Spot trends and patterns

  • Calculate customer measures and KPIs

  • Predict customer intent

  • Create richer customer segments

  • Drive personalised experiences across channels

  • Automate customer-centric experiences and processes

You’ll walk away from this 1-day workshop with hands-on experience and knowledge of how you can leverage data and enable your team to personalise at scale.

Resource category : Business Services